Refund policy
Last updated 23 August 2026
Draft. Registered business name, address and grievance officer still need filling in, and this should be read by someone qualified before the service takes live payments.
Try before you pay
Building a site and previewing it — on desktop and on a phone — is free and needs no payment details. Payment is only required to publish, so you can see exactly what you are buying first.
If something goes wrong
If your site cannot be published because of a fault on our side, and we cannot fix it within a reasonable time, you get a full refund.
Changing your mind
Write to us within 7 days of paying, provided the site has not been shared with guests, and we will refund the payment in full.
After a site has been published and shared, the service has been delivered and the payment is not refundable. Weddings are short-notice by nature and we would rather say this plainly than surprise you later.
How refunds are made
Refunds go back to the original payment method through Razorpay, usually within 5–7 working days. Write to hello@whitestair.com with the email address on the account.